Exchanges and Returns

Exchanges & Returns

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Exchange Policy

- Free exchanges only applies to United States orders of Gemstones and or Freshwater Pearls. There will be no exceptions made for other items. The exchange must be of equal or greater value than the returned items.
- If you decide to exchange these items, please send an e-mail with your request or feel free to give us a call, 630-963-0460. The request must be received within 5 business days of the delivery date. Our shipping department will determine the delivery date.
- Once your return is accepted, we will send you an e-mail with a return shipping label and or shipping instructions. Your account will then be charged for the return shipping.
- All returned items must be returned with the proper care (reference below terms). If an item is not in its original condition, a credit will not be issued for this item.
- Upon receipt of the returned items, we will notify you and place a credit to your account accordingly.

Download our Returns & Exchange form to get started!

Return Policy

Returns will not be accepted when:

- The ticket has been removed from the strand. If the ticket has been removed, a 20% restocking fee will be assessed.
- We will not accept partial or broken strands.
- We recieve the product without a return authorization. A copy of your invoice must be included with your return.
- Chain, leather cord, suede cord, and all other cut-to-order materials cannot be returned.
- Exceptions are made only in the unlikely event of defective merchandise.

Return Shipping Instructions

- Items must be returned in their original box or a box of similar size. Please re-use the bubble wrapping or use new bubble wrapping to ensure the protection of the items. Please refrain from returning the items in a bubble envelope if they were originally sent in a box unless instructed to do so.

Spend More & Save and Mix & Match Item Return Policy

When returning Spend More & Save and Mix & Match items, we reserve the right to recalculate your order total based upon the actual quantity of the applicable products. Spend More & Save and Mix & Match discounts will be determined based upon your new order total of the qualifying products.

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